Invictus Courageous Conversations
Course Detail
This course allows staff to develop the ability to effectively communicate in challenging situations, leading to greater team culture, performance and results. The Courageous Conversations course helps particpiants to learn the skills they need to communicate with candor, particulary when engaging in difficult conversations about a variety of topics.
Session Overview
Part 1 - Face the problem
- Am I the right person?
- The ‘now or never’ moment
Scenario 1
- Taking managers out of their comfort zone.
Part 2 – Preparation
- What do you know?
- Policies and procedures
Scenario 2
- Containing the problem and looking to the future
Part 3 – Key Skills
- Communication
- Staying in control
Scenario 3
- Steps to follow
Course Duration
A two and a half hour training session
Course Dates
Courageous Conversations for Directors - Friday 8th January 2021 Courageous Conversations all staff - Thursday 11th February
Course Provider
Invictus Education Trust
